Neobiz Terms of Service / Master Subscription Agreement — Global
Applies to: merchants registered outside Indonesia. Merchants registered in Indonesia receive the separate bilingual Indonesian agreement.
Version: global-2026-07-1 · Effective date: 27 July 2026
These Terms of Service (the "Terms" or "Agreement") are between PT Neobiz Global Technology, with registered address at Roseville SOHO and Suite Unit 06-10, Sunburst CBD BSD Lot. I.8, Jl. Kapten Soebianto Djojohadikusumo, Kelurahan Lengkong Gudang, Kecamatan Serpong, Kota Tangerang Selatan, Banten 15321, Indonesia ("Neobiz", "we", "us"), and the business that registers for or uses the Neobiz platform ("Merchant", "you"). By creating a business, clicking "I agree", or using the Service, you accept these Terms, the Acceptable Use Policy ("AUP"), the Messaging Policy, the Data Processing Agreement ("DPA"), and the Privacy Policy, each incorporated by reference. If you accept on behalf of an organisation, you warrant you are authorised to bind it.
1. Definitions
- "Service" — the Neobiz platform: the merchant dashboard, APIs, branded apps, booking/scheduling, ordering/commerce, loyalty, CRM, marketing and campaign tools, AI features, and related services Neobiz makes available to you.
- "Member Data" — personal data about your customers/members that you upload, import, collect through the Service, or instruct us to process. You are the controller of Member Data; Neobiz is the processor (see the DPA).
- "Account Data" — data about you and your staff/operators (names, emails, billing contacts, audit logs). Neobiz is the controller of Account Data.
- "Messaging Channels" — in-app push, email, WhatsApp, SMS and any other dispatch made available through the Service, including via third-party Business Solution Providers ("BSPs"), carriers and messaging platforms.
- "Fees" — the subscription, messaging-credit, AI-credit, add-on and other charges per your plan.
- "Confidential Information" — as defined in §7.1.
- "Documentation" — the published user and API documentation for the Service.
2. The Service and your account
2.1 Provision. Subject to these Terms and payment of Fees, Neobiz grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business operations during the term.
2.2 Accounts. You are responsible for your operators' acts and omissions as if they were your own, for safeguarding credentials, and for the accuracy of registration information. The owner who registers is responsible for the business and for any operators they invite. Notify us promptly of any suspected unauthorised access.
2.3 Restrictions. You will not, and will not permit any third party to: (a) resell, sublicense or provide the Service to a third party except as expressly permitted; (b) reverse engineer, decompile or attempt to derive source code, except to the extent this restriction is unenforceable under applicable law; (c) access the Service to build a competing product or to benchmark it for a competitor; (d) circumvent usage limits, rate limits or access controls; (e) use automated means to access the Service except through documented APIs; or (f) interfere with the integrity, security or performance of the Service.
2.4 Usage limits. Plan-based limits, quotas and API rate limits apply as published. We may enforce them technically and may charge for overage per your plan.
2.5 Beta. Portions of the Service may be offered as beta, preview or early access. These are provided "as is", may change or be withdrawn at any time, carry no warranty, SLA or support commitment, and are governed additionally by the Beta Terms. Neobiz has no liability arising from beta features.
3. Your data and your responsibilities (controller obligations)
This Section is central and is reinforced by the AUP, the Messaging Policy and the DPA.
3.1 Ownership. As between the parties, you own your Member Data. You grant Neobiz a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display and otherwise use it solely to provide, secure and support the Service and as instructed by you.
3.2 Lawful basis warranty. You represent and warrant, on an ongoing basis, that: (a) you have collected all Member Data in compliance with applicable law; (b) you have a valid lawful basis to hold each member's personal data and to contact them via each Messaging Channel you use; (c) you have provided each member with a privacy notice as required by law; and (d) you will honour withdrawals of consent and opt-out requests promptly.
3.3 Imported lists and marketing. You acknowledge that when you import contacts or send marketing/broadcast messages, you act as the data controller and decision-maker. Neobiz is a platform that transmits messages on your instruction and does not verify, and is not responsible for, whether you obtained consent or hold a lawful basis for any contact you import or message. You will comply with the AUP and the Messaging Policy, including their consent, record-keeping and opt-out requirements.
3.4 Local compliance in the markets you address. You are responsible for compliance with all requirements applicable in each jurisdiction into which you send messages or from which you collect data — including any do-not-call/do-not-contact registry screening, time-of-day restrictions, sender-registration duties, and sector-specific rules. You choose the audience and the market; we transmit on your instruction.
3.5 Prohibited data. You will not upload data you are not entitled to upload, purchased, rented or scraped contact lists, or special-category/sensitive data beyond what the Service is designed for and the law permits. See the Messaging Policy for data categories prohibited from Messaging Channels.
3.6 Your content. You are responsible for the legality, accuracy and appropriateness of all content you publish through the Service (menus, prices, offers, product claims, allergen and safety information, and campaign copy).
4. Fees, billing and taxes
4.1 Fees and plans. Fees are per your selected plan (subscription, messaging credits, AI credits, add-ons). Credits are prepaid and consumed per use as described in the Documentation.
4.2 Payment. You will maintain a valid payment method and authorise us to charge it for all Fees. Fees are stated exclusive of taxes.
4.3 Taxes. You are responsible for all sales, use, VAT, GST and similar taxes, excluding taxes on Neobiz's net income. Where we are required to collect such taxes, they are added to your invoice.
4.4 Withholding. If you are required by law to withhold any amount from Fees, you will gross up the payment so that Neobiz receives the amount it would have received absent the withholding, and will provide official withholding receipts on request.
4.5 Fee changes. We may change Fees on at least thirty (30) days' notice, effective at your next renewal. If you do not accept a Fee change, your remedy is to terminate before it takes effect.
4.6 Trials. Trial terms are as presented at signup. Unused trial credits and allowances expire at trial end and have no cash value.
4.7 Non-payment. Late or failed payment may trigger dunning and, after the grace period, suspension or downgrade per §14.2. Amounts overdue may accrue interest at 1% per month or the maximum permitted by law, whichever is lower.
4.8 Set-off. We may set off amounts you owe us against amounts we owe you, including against any funds we hold or transmit on your behalf.
4.9 No refunds. Except where required by law or expressly stated, Fees and consumed credits are non-refundable, including on termination.
5. Intellectual property
5.1 Neobiz and its licensors own the Service, the Documentation and all related IP. No rights are granted except as expressly stated; all rights not granted are reserved.
5.2 You own your content, brand assets and Member Data, and grant Neobiz the licence in §3.1.
5.3 Feedback. If you provide suggestions, ideas or feedback about the Service, you grant Neobiz a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate it without obligation or attribution. Feedback is not your Confidential Information.
5.4 Publicity. Neither party may use the other's name, logo or marks in publicity without prior written consent, except that Neobiz may identify you as a customer in customer lists and on its website; you may opt out at any time by notice to hello@neobiz.id.
5.5 AI output. AI features are addressed in the AI Terms. Output may be inaccurate and may not be unique to you. You are responsible for reviewing and approving anything you send or publish.
6. Service levels, support and changes to the Service
6.1 Support. Neobiz provides support as described in the Documentation for your plan. Beta features are excluded.
6.2 Availability. Neobiz targets 99.9% monthly uptime for the Service. Uptime excludes: scheduled maintenance notified in advance; emergency maintenance; beta, preview and early-access features; and unavailability caused by third-party BSPs, carriers, messaging platforms, payment providers or AI providers, or by factors outside Neobiz's reasonable control. If uptime falls below the target in a calendar month, your sole remedy is a service credit of 10% of that month's subscription Fee, requested in writing within thirty (30) days of the end of that month; credits are capped at one month's Fee per month and are applied to future invoices.
6.3 Changes to the Service. We may modify, add to or discontinue features. We will not materially degrade the core functionality of your paid plan during a paid term without notice and a right to terminate for the unused portion. Deprecations will be notified with reasonable lead time.
6.4 Maintenance. We may perform scheduled and emergency maintenance. We will use reasonable efforts to schedule disruptive maintenance outside peak hours and to give notice.
7. Confidentiality
7.1 Definition. "Confidential Information" means non-public information disclosed by one party to the other that is designated confidential or that a reasonable person would understand to be confidential, including the Service's non-public features, security information, pricing, and your business data. It excludes information that is or becomes public without breach, was lawfully known before disclosure, is independently developed without use of the discloser's information, or is lawfully received from a third party without restriction.
7.2 Obligations. Each party will use the other's Confidential Information only to perform this Agreement, will protect it with at least reasonable care, and will limit access to personnel and advisors bound by confidentiality obligations no less protective than these.
7.3 Compelled disclosure. A party may disclose Confidential Information where legally compelled, provided it gives prompt notice (where lawful), discloses only what is required, and cooperates in seeking protective treatment.
7.4 Duration. These obligations continue for three (3) years after disclosure, and for trade secrets, for as long as they remain trade secrets.
8. Acceptable use, suspension and enforcement
8.1 You will comply with the AUP and the Messaging Policy.
8.2 Suspension. Neobiz may suspend or limit the Service (in whole or part, including Messaging Channels) where: (a) you materially breach the AUP or Messaging Policy; (b) required by a BSP, carrier, messaging platform, payment network, regulator or court; (c) necessary to protect the Service, other merchants, members or Neobiz from material harm; or (d) Fees are overdue after notice and the applicable cure period.
8.3 Notice and reasons. Except where immediate action is required or notice is legally prohibited, we will give notice and a statement of reasons for a suspension or restriction, and a means to contest it.
8.4 Third-party fines. If a BSP, carrier, messaging platform, payment network or regulator imposes a fee, fine or penalty on Neobiz because of your acts or omissions, you will reimburse it.
9. Third-party services and integrations
9.1 The Service may interoperate with third-party services you elect to connect. Those services are governed by their own terms, and Neobiz is not responsible for them.
9.2 Enabling an integration authorises us to exchange data with that service as necessary. You are responsible for the consents and disclosures required for that exchange.
9.3 Neobiz may discontinue an integration if the third party changes its terms, pricing or availability.
10. Warranties and disclaimers
10.1 Each party warrants it has authority to enter this Agreement.
10.2 Limited performance warranty. Neobiz warrants that the Service will perform materially in accordance with the Documentation. Your exclusive remedy for breach is for Neobiz to correct the non-conformity within a reasonable period after notice or, failing that, to terminate the affected subscription and receive a pro-rata refund of prepaid, unused Fees.
10.3 Disclaimer. Except as expressly stated, the Service is provided "as is" and "as available", and Neobiz disclaims all implied warranties (merchantability, fitness for a particular purpose, non-infringement, and any arising from course of dealing or usage of trade) to the maximum extent permitted by law. Neobiz does not warrant uninterrupted or error-free operation, or that any message will be delivered — delivery depends on third-party BSPs, carriers, messaging platforms and recipient settings.
11. Indemnification
11.1 By you. You will defend, indemnify and hold harmless Neobiz, its affiliates and personnel from any third-party claim, demand, regulatory action, fine, loss or expense (including reasonable legal fees) arising out of or relating to: (a) your Member Data, including any claim that you lacked consent or a lawful basis to collect, hold or contact any individual; (b) your campaigns, messages, offers or content; (c) your breach of §3, the AUP, the Messaging Policy, the DPA or applicable law; or (d) a dispute between you and any member, customer or third party.
11.2 By Neobiz. Neobiz will defend you against third-party claims that the Service, used in accordance with this Agreement, infringes that third party's intellectual property rights, and will pay damages finally awarded or agreed in settlement. If the Service is or may become subject to such a claim, Neobiz may at its option procure the right to continue use, modify the Service to be non-infringing, or terminate the affected subscription and refund prepaid, unused Fees. This does not apply to claims arising from your data, your content, your modifications, combination with items not supplied by Neobiz, or use in breach of this Agreement. This §11.2 states Neobiz's entire liability for IP infringement.
11.3 Procedure. The indemnified party will give prompt notice, allow the indemnifying party sole control of the defence and settlement (provided no settlement imposes liability or admission on the indemnified party without consent), and provide reasonable cooperation at the indemnifying party's expense.
12. Limitation of liability
12.1 Exclusion. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused and regardless of the theory of liability.
12.2 Cap. Each party's aggregate liability arising out of or relating to this Agreement is limited to the total Fees you paid to Neobiz in the twelve (12) months preceding the event giving rise to the claim.
12.3 Carve-outs. The cap and exclusion do not limit: (a) your payment obligations; (b) your indemnification obligations under §11.1; (c) either party's liability for fraud, gross negligence or wilful misconduct; or (d) any liability that cannot be limited under applicable law.
12.4 Allocation of risk. You acknowledge that the Fees reflect this allocation of risk, including that you — not Neobiz — bear the risk and responsibility for the lawfulness of your Member Data and your communications.
12.5 Limitations period. Except for payment obligations and IP claims, no action arising out of this Agreement may be brought more than one (1) year after the cause of action accrued.
13. Data protection, export and deletion
13.1 Processing of Member Data is governed by the DPA; processing of Account Data by the Privacy Policy.
13.2 Export. You may export your Member Data at any time during the term using the Service's export features.
13.3 Post-termination. Neobiz will make Member Data available for export for thirty (30) days after termination, then delete it per the DPA and the retention schedule, subject to routine backup cycles expiring on their normal schedule and any legal-hold or retention required by law.
13.4 Security incidents. Notification obligations are set out in the DPA.
14. Term, suspension and termination
14.1 Term. This Agreement runs while you use the Service or have an active plan, and renews per your plan.
14.2 Suspension events. The four events are distinct: (a) prohibited acts — immediate, no notice; (b) present harm to the Service or others — immediate, with notice as soon as practicable; (c) non-payment — after notice and ten (10) days to cure; (d) legal or third-party compulsion — as required.
14.3 Termination for convenience. You may terminate effective at the end of your current billing period via the Service or by notice.
14.4 Termination for cause. Either party may terminate for material breach uncured thirty (30) days after written notice, or immediately on the other party's insolvency, liquidation or analogous event. Neobiz may terminate immediately for AUP or Messaging Policy breach per §8.2.
14.5 Effect. On termination, your right to use the Service ends and outstanding Fees become due. §13.3 governs data. No refund is due except as expressly stated.
15. Changes to this Agreement
15.1 Neobiz may update these Terms, the AUP, the Messaging Policy or the DPA. Material changes
will be notified at least thirty (30) days before they take effect and, where required,
will prompt re-acceptance; we version the documents (see LegalDocuments).
15.2 Changes required by law, regulation, or a BSP/carrier/network/regulator may take effect immediately.
15.3 Continued use after the effective date constitutes acceptance. If you do not accept a material change, your remedy is to terminate before it takes effect.
16. Compliance
16.1 Export control and sanctions. Each party will comply with applicable export control and economic sanctions laws. You represent that you are not, and are not owned or controlled by, a person subject to such sanctions, and that you will not make the Service available to any such person or in any embargoed territory.
16.2 Anti-bribery and anti-corruption. Each party will comply with applicable anti-bribery and anti-corruption laws and will not offer or accept improper payments in connection with this Agreement.
16.3 Your regulatory status. You are responsible for licences, registrations and authorisations required for your business and for the goods or services you sell.
17. Governing law and dispute resolution
17.1 Governing law. This Agreement is governed by the laws of Singapore, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
17.2 Good-faith escalation. Before commencing formal proceedings, a party will give written notice describing the dispute, and the parties' senior representatives will attempt in good faith to resolve it for thirty (30) days.
17.3 Arbitration. Any dispute not resolved under §17.2 will be finally settled by arbitration administered by the Singapore International Arbitration Centre ("SIAC") under its Rules in force at the time. The seat is Singapore, the language is English, and the tribunal will consist of a sole arbitrator. Where the amount in dispute does not exceed SGD 1,000,000, the parties will apply SIAC's Expedited Procedure. The award is final and binding and may be enforced in any court of competent jurisdiction.
17.4 Small claims. Either party may instead bring an individual claim in a small-claims court or tribunal with jurisdiction over that party, if the claim qualifies and remains in that forum.
17.5 No class or representative proceedings. Disputes will be brought only in an individual capacity. Neither party may bring a class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate more than one party's claims or preside over any representative proceeding — except under §17.6.
17.6 Coordinated filings. If twenty-five (25) or more similar arbitration demands are asserted against Neobiz by or with the assistance of the same or coordinated counsel, the parties will apply SIAC's consolidation provisions and will cooperate in a staged process: representative cases are heard first, and the resulting determinations of common issues apply to the remaining cases. Limitation periods are tolled for cases awaiting their stage.
17.7 Opt-out. You may reject §§17.3 and 17.5 by written notice to hello@neobiz.id within thirty (30) days of first accepting these Terms. If you opt out, disputes are resolved by the courts of Singapore, which the parties submit to as the exclusive forum. Opting out does not affect any other part of this Agreement.
The live objection is proportionality. SIAC's minimum costs are large relative to an SMB subscription, so for small disputes arbitration can be economically one-sided — which is also how it becomes vulnerable to unconscionability challenges. §17.4 (small claims) and the Expedited Procedure threshold are the mitigations; counsel should set SGD 1,000,000 and confirm the whole clause survives consumer-protection review in DE, AU and the US states in scope. Shopify's alternative — no arbitration, regional courts — remains defensible if counsel judges the cost asymmetry too great.
17.8 Interim relief. Either party may seek urgent interim or injunctive relief from a court of competent jurisdiction without waiving §17.3.
18. General
18.1 Entire agreement. This Agreement, with the documents it incorporates, is the entire agreement and supersedes all prior proposals and understandings on its subject matter.
18.2 Order of precedence. In case of conflict: (a) the DPA controls on the processing of Member Data; (b) then these Terms; (c) then the AUP, Messaging Policy and any product supplement. A BSP's, carrier's, messaging platform's or payment network's rules control over any inconsistent provision to the extent they apply.
18.3 Assignment. You may not assign this Agreement without Neobiz's prior written consent, except to a successor of all or substantially all of your business that is not a Neobiz competitor, on notice. Neobiz may assign to an affiliate or in connection with a merger, acquisition or sale of assets. Any other attempted assignment is void.
18.4 Notices. Notices to Neobiz go to hello@neobiz.id and Roseville SOHO and Suite Unit 06-10, Sunburst CBD BSD Lot. I.8, Jl. Kapten Soebianto Djojohadikusumo, Kelurahan Lengkong Gudang, Kecamatan Serpong, Kota Tangerang Selatan, Banten 15321, Indonesia. Notices to you go to your account email address and may also be given in-product. Notices are deemed received on the next business day after sending (email or in-product) or on delivery (courier or registered post). You are responsible for keeping your account email current.
18.5 Electronic acceptance. You consent to transact electronically. Your click-through acceptance and electronic records have the same legal effect as a handwritten signature and paper records to the extent permitted by law, and you may request a paper copy of any record.
18.6 Force majeure. Neither party is liable for delay or failure (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, labour dispute, failure of utilities, internet or third-party telecommunications, or governmental action.
18.7 Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.
18.8 No third-party beneficiaries. This Agreement creates no rights in any third party, except that Neobiz's affiliates may enforce provisions benefiting them.
18.9 Severability. If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remainder continues in effect.
18.10 No waiver. Failure or delay in exercising a right is not a waiver of it.
18.11 Language. This Agreement is made in English, and English governs its interpretation. Any translation is provided for convenience only.
18.12 Survival. The following survive termination: §1 (Definitions), §3.2–3.6 (your warranties, to the extent they relate to the term), §4 (Fees, for amounts accrued), §5 (Intellectual property), §7 (Confidentiality), §8.4 (Third-party fines), §10.3 (Disclaimer), §11 (Indemnification), §12 (Limitation of liability), §13 (Data protection, export and deletion), §17 (Governing law and dispute resolution), and §18 (General).
Contact: hello@neobiz.id · PT Neobiz Global Technology, Roseville SOHO and Suite Unit 06-10, Sunburst CBD BSD Lot. I.8, Jl. Kapten Soebianto Djojohadikusumo, Kelurahan Lengkong Gudang, Kecamatan Serpong, Kota Tangerang Selatan, Banten 15321, Indonesia.