Run your entire business on one WhatsApp number.
Campaigns, bookings, orders, payments, loyalty — Neo runs all of it in the thread your customers already have open. Underneath it: a real business platform, not a chatbot.
Serena Spa
business account
When every conversation, order and payment runs on one number — this is what changes.
98%
of customers served
+60%
revenue uplift
18–36 hrs
back every week
Estimated potential for your business, modelled on industry usage patterns.
How it works
See it working in a business like yours.
A reorder, a court booking, and a repair quote share nothing but the thread they happen in. Pick your industry — this is a real conversation, start to finish.
Aruna Skin
business account
Repeat buyers ask the same three things: is it in stock, has it shipped, can I get what I had last time.
What just happened
- Pulled up their last order and reordered straight from it
- Answered “has it shipped?” with a courier, a tracking number and an ETA
- Member points came off without anyone asking
Order history, live stock by variant, loyalty points, courier tracking
The second order takes one message. So does the tenth.
More verticals — pet care, education, coworking, cloud kitchens — run on the same platform.
New industries are configuration, not a rebuild.
Not an AI agent. A business operating system with one.
Neo is the interface. This is what it's driving.
Every industry
WhatsApp Campaigns
Neo can segment, send, and tie the replies back to revenue
F&B · Retail
Orders & Menu
Neo can build a cart with variants, modifiers and bundles
Restaurant · Grill
Tables & Reservations
Neo can seat a table, open a bill, hold a section
Beauty · Wellness · Clinic · Auto
Booking & Appointments
Neo can check a real calendar and hold the slot
Gym · Yoga · Padel · Tennis
Classes & Courts
Neo can check capacity, book, run the waitlist
Fitness · Spa · Clinic
Memberships & Passes
Neo can deduct a credit and flag a renewal
Every industry
Loyalty & Rewards
Neo can apply a stamp and surface what’s redeemable
Services · B2B
Invoices
Neo can issue and chase an invoice in-thread
Every module is readable and writeable by Neo. That's the difference between an AI that answers questions about your business and one that runs it.
The agent
Meet Neo.
Not a chatbot with your FAQ pasted in. An agent wired into every module above — and accountable for what it does.
Stop guessing which campaign worked.
Every conversation is attributed end to end. You see which campaign turned into a booking and how much it was worth — not which one got opened.
Campaigns · July
42 conversations → booking
27 conversations → booking
11 conversations → booking
Revenue attributed to the conversation that produced it.
Neo Agent
It sounds like you, not like AI.
Your brand voice, your own knowledge base, and a library of sales assets — the flyers, price lists and promo images Neo sends when they’re actually relevant. Guardrails on every turn.
Neo Insights
What changed while you were busy.
The patterns you’d never have time to find: which slots go unsold, who’s about to lapse, what people keep asking for that you don’t offer yet.
Cowork
Jump in without taking over.
Add a line to a live chat and Neo keeps handling the rest. It reads what you wrote and builds on it instead of repeating you.
Your side of it
Every chat has a second screen. Yours.
The same moment, from both sides — because it's one system, not a bot bolted onto one.
When Neo steps back, your team already has the full picture.
Neo hands over the moment it hits something it shouldn't answer — and the thread arrives with the whole conversation attached. Nobody asks the customer to repeat themselves.
Customer
Kopi Nusa
business account
Your team · live
Halo, mau tanya untuk pesanan kantor 50 box
Sudah dibayar ya kak 🙏
Besok buka jam berapa?
Three live chats. Neo is handling all of them on its own.
You never lose control of the conversation — you just stop starting it from scratch.
What it replaces
You're probably paying for most of this already — in five different places.
Brevo · Mailchimp · Qontak
campaign blasts
Halo AI · Cekat AI
AI chatbot layer, no business OS
Fresha · Booksy
booking
Lynk.id · Shopify
webstore / order page
TADA · Smile.io
loyalty
Five logins. Five contracts. Five versions of the same customer.
One platform. One bill.
Campaigns, chat, booking, loyalty and payments — on one customer record.
Rp 6.4–12.8M
saved every month
18–36 hrs
back every week
They own the customer. You just serve them.
You pay 20–30% to serve someone who was already yours, and you still don't get to keep them — no name, no number, no way to message them again. When the algorithm changes or the commission goes up, there's no list to fall back on. Orders through Neo are direct, and the customer stays yours.
Your POS stays where it is
Payments, stock and register keep running exactly as they do today — sales from WhatsApp land in the same day-end as sales from the counter. More systems are being added, and if yours isn't here yet we'll build the integration on request, for a one-time fee.
Why Neobiz
Plenty of tools can chat. Very few can finish the job.
Most chatbots can talk. Neo can do.
Ask a normal chatbot "any slot Saturday afternoon?" and it gives you a phone number or a link. Ask Neo, and it checks the real calendar, holds the slot so nobody else takes it, sends the deposit link, and puts it on your team's schedule.
A normal chatbot
"Untuk booking silakan hubungi 021-555-0100 atau kunjungi website kami."
Neo
"Sabtu 14.00 dengan Nadia masih kosong — saya tahan 15 menit ya. Deposit Rp 50.000 di sini 👇"
Neo isn't plugged into your booking system. Neo is your booking system.
Same for your menu, your stock, your class passes, your loyalty points.
It can't make up a price.
Every operator's worry: what if the AI promises something I can't deliver? Neo can only say what's in your system — today's price, today's stock, today's promo. If it doesn't know, it says so and hands you the thread.
Kopi Nusa
business account
Neo would rather pass you to a person than guess.
One platform instead of five.
One login, one bill, one customer record — across campaigns, chat, booking, loyalty and payments.
Your number. Your customers.
The conversation runs on your WhatsApp number and the customer history stays yours — not an aggregator's, not a booking platform's. Built to UU PDP from day one.
Infrastructure
The foundation that grows with your business.
Every customer relationship you have will sit on this. Here's what's holding it up.
The official WhatsApp Business Platform
Meta-approved Business Solution Provider. Your own verified number with the green tick — not a shared pool, not an unofficial gateway that can vanish overnight. Your number stays yours.
Business info
EditKopi Nusa
~Kopi Nusa BSD
Offers and announcements
Get offers from this business
Restaurant
☕ Kopi Nusa · Specialty coffee
Upper West BSD, Unit F
Business Account
Official WhatsApp Business Platform
What your customers see when they tap your name.
Your data doesn’t leave Indonesia
Data resident in Indonesia. Encrypted at rest and in transit, role-based access with an audit trail on every read. UU PDP compliant, DPA as standard — and names and numbers are masked before any AI call.
Always on. 99.99%, in writing.
Your storefront doesn’t get to close because a server did. A 99.99% uptime SLA, redundant data centres with automatic failover, and security controls built to international standards — audited, not assumed.
Payments you already trust
QRIS, GoPay, OVO, DANA, ShopeePay, VA and cards through licensed rails. Card details never touch Neobiz, and every checkout runs on one domain your customers learn to recognise.
The AI keeps getting better. You don’t have to do anything.
Neo isn’t locked to one model — it runs across Anthropic and OpenAI, so it improves as they do with no migration on your side. Voice notes, multiple languages, and every turn inside guardrails.
Live in days, not a migration project.
Your menu, services and prices import from what you already have. Neo learns your business from your own documents — no scripting, no decision trees, no consultant.
Enterprise Integration
Nothing you already run has to go.
Neobiz sits in front of the stack you've already paid for. The POS keeps ringing sales, the accountant keeps the ledger, the warehouse keeps its numbers — and the WhatsApp thread stops being the one place none of them can see.
Point of Sale
LiveOrders taken in WhatsApp land in the same day-end as orders taken at the counter.
Payment Gateways
LiveQRIS, VA, e-wallets and cards on licensed rails — settled to the account you already use.
Kitchen & Fulfilment
LiveTickets fire to the KDS you already run. No second screen for the kitchen to learn.
Accounting
On demandRevenue, tax and settlement pushed out on a schedule — not re-keyed at month end.
ERP & Inventory
On demandStock and item master stay in the system of record. Neobiz reads it, never forks it.
CRM & Sales
On demandEvery WhatsApp conversation becomes a contact record your sales team can act on.
Marketplace & Aggregators
On demandAggregator orders land in the same queue as your own — one view of the day.
Logistics & Delivery
On demandRates, pickup and tracking — with the tracking number delivered back into the thread.
Analytics & BI
On demandYour warehouse, your dashboards. Neobiz data goes where your analysts already work.
Open API & Webhooks
LiveScoped API keys and HMAC-signed events. Anything not on this list, you can build.
Four of these are live today. The rest are available on demand — and every one of them is reachable now through the open API and signed webhooks.
Scoped API keys per location, HMAC-signed outbound events, and a documented REST surface. If your system speaks HTTP, it can speak to Neobiz.
The math
What it gives back — and how to start.
Rp 6.4–12.8M
saved per month, replacing the tools you run today
0–0 hrs
back every week, across you and your team
0–0×
typical monthly return on what you spend
Starter
Single outlet
Special launch pricing
This month only. Talk to us for your rate.
- Neo AI agent on your WhatsApp number
- Bookings, orders and payments in-thread
- Campaigns, loyalty and customer records
- Team inbox with clean handover
Growth
Multiple outlets
Special launch pricing
This month only. Talk to us for your rate.
- Everything in Starter
- Multi-outlet, one brand voice
- Higher member, staff and message limits
- Cross-outlet reporting
Both plans include the full AI stack. The difference is limits — members, outlets, staff, messages — not features held back. Launch pricing is set per business; we quote it on the call.
Customer stories
See how we've helped these businesses.
A café, a Japanese language school, a service workshop and a detailing studio. None of them shares a workflow with the others — and none of them is on a different product. That's the point of an operating system.
Guests scan the QR on the table and just talk to WhatsApp — half of them send a voice note while they are still reading the menu. The order reaches the kitchen with the table number already on it, and the bill stays open until they are ready to leave. My team stopped walking back and forth to take orders and started actually looking after the room.
Most dine-in orders now arrive without a server taking them
Jessyln Yap
Owner, Mori Cafe & Eatery
Parents ask the same fifteen questions — class times, levels, fees, what happens after N4, how the university placement works. Neo answers all of them at eleven at night, in Indonesian or English, without me. In the morning I open a list of people who want to enrol instead of a list of people I still have to reply to.
Evening enquiries answered the same night, not the next morning
Ricky Wijaya
Owner, Nakamura Study Japan
Booking used to be me on WhatsApp between jobs, with oil on my hands. Now Neo checks what is free, books the slot, and remembers which car belongs to which customer. The part I did not expect was the reminder — people come back for the next service because something told them it was due, not because I chased them.
Customers returning on schedule instead of being chased
William Gozalli
Owner, Mister Oli
A full PPF job holds a bay for two days, so one wrong booking costs me a real day of work. Neo holds the right bay for the right package, keeps the car, the film and the warranty together in one record, and follows up when the coating is due for a check. I stopped keeping any of that in my head.
Bays booked against the actual job length, not a guess
James Choo
Owner, Royal PPF
Built by the award‑winning founding team behind iSeller.
For a decade we have built the commerce platforms Indonesian merchants run their day on — opened at the first sale by hundreds of thousands of cashiers, supervisors and back-office staff, and still open at closing. The same engineering, the same security, the same care about how software feels — now an AI-native business operating system, running underneath WhatsApp.
Built to run, not to demo.
Ten years of production infrastructure, security and scale underneath it — not a thin wrapper on someone else’s API.
Design was never the last step.
Careful, modern software is how we have always shipped. Your staff should not need training to use their own tools.
We are not finished.
A published roadmap and a release cadence to match. What you start on this quarter is not what you will be running next year.
60K+
merchant outlets
15+
cities
10 yrs
Indonesian commerce
See Neo answer as if it already worked here.
Fifteen minutes. We'll load your menu — or your services, your courts, your treatment list — and you message Neo the way your customers would. In five minutes you'll see Neobiz fit your business.